Privacy Policy
Last updated: December 26, 2024
At Aura Space, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our coworking space or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1Information We Collect
We collect information that you provide directly to us when you interact with our services. This includes:
1.1 Personal Information
- Full name and contact information (email address, phone number)
- Billing and payment information for event registrations and memberships
- Date of birth (for age verification when required)
- Emergency contact details
- Photographs taken during events (with your consent)
1.2 Usage Information
- Event attendance and participation history
- Coworking space usage patterns and preferences
- Feedback and survey responses
- Communication preferences and history
1.3 Technical Information
- Device type and browser information when accessing our website
- IP address and general location data
- Website usage analytics and browsing patterns
2How We Use Your Information
- Process event registrations and manage your participation in weekend activities
- Communicate important updates about events, schedules, and space availability
- Process payments and maintain accurate billing records
- Improve our services and develop new programs based on community feedback
- Send promotional materials about upcoming events (with your consent)
- Ensure the safety and security of our space and community members
- Comply with legal obligations and resolve disputes
3Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and event management platforms. These providers are contractually obligated to protect your information.
3.2 Legal Requirements
We may disclose your information if required by law, in response to valid legal processes, or to protect the rights, property, or safety of Aura Space, our community members, or the public.
3.3 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you agree to be featured in event photographs on our social media platforms.
4Data Security
- We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- All payment transactions are processed through secure, encrypted connections.
- Access to personal information is restricted to authorized personnel only.
- We regularly review and update our security practices to ensure data protection.
- However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider:
5.1 Retention Criteria
- The duration of your relationship with Aura Space
- Legal obligations requiring data retention
- Business needs such as maintaining accurate records
- Dispute resolution and fraud prevention purposes
6Your Rights
You have certain rights regarding your personal information. Subject to applicable law, you may:
6.1 Access and Portability
Request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
6.2 Correction
Request correction of inaccurate or incomplete personal information we hold about you.
6.3 Deletion
Request deletion of your personal information, subject to certain legal exceptions and our legitimate business needs.
6.4 Marketing Preferences
Opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
8Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Us
Phone
01226568908Working Hours
Saturday - Thursday: 09:00 AM - 12:00 AM | Friday: 02:00 PM - 12:00 AM